Just purchased, need some help

Started by infamous4x4, Oct 02 2011 11:47 AM

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7 replies to this topic

#1 infamous4x4

Customer
1 posts

Posted 02 October 2011 - 11:47 AM

I just purchased a skin. How long does it take to get it? After I completed purchase through paypal, It said the payment failed, but the payment came out of my account. Thanks let me know, email is billykorgain@yahoo.com transaction idea is: 4YG77241MH789323S

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#2 Sean James

Administrator

Administrators
12,638 posts

LocationSydney Australia

Posted 02 October 2011 - 12:56 PM

Hey Infamous, When did you get the failed message mate during checkout or when being redirected back to Bluepearl?

I just checked your order and everything seems fine, so your order has been approved.

Let me know if you have any problems.

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#3 tsac

Customer
4 posts

Posted 01 December 2011 - 12:35 PM

I also got a: "There was a problem with your payment. Please try again."

Here is how it happened to me: I added the VB style to My cart, filled out the billing info, selected PayPal as My payment method, paid with paypal then said payment complete then when auto redirected back to merchant/Blurpearl, I got a "There was a problem with your payment. Please try again." error message.

Here is My PayPal purchase info;

Web Accept Payment Sent (Unique Transaction ID #9CS95868SJ3672000)

Item Title: Seamus
Item Number: 1875
Invoice ID: 1875
Date: Dec 1, 2011
Time: 14:18:41 CST
Status: Completed

I know it might take some time to get a download link and I just bought it....Just letting you know exactly what happened.

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#4 tsac

Customer
4 posts

Posted 01 December 2011 - 12:42 PM

5 minutes later it shows My purchase and download links.... all works well, It's just that "There was a problem with your payment. Please try again." message after being redirected to merchant.

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#5 Sean James

Administrator

Administrators
12,638 posts

LocationSydney Australia

Posted 01 December 2011 - 04:05 PM

Hey Tsac, I was online the same time you purchased so I was able to enable your download after 5 minutes of you purchasing the skin.

Sometimes when purchasing via Paypal when being diverted back to Bluepearl some customers get that error message. Invision/IPB are looking into a solution for us.